Palace of Chance Verdict
| Warning! Palace of Chance Casino operates without a valid gaming license! |
Palace of Chance Casino, launched in 1998 and owned by the Virtual Casino Group, operates without a valid gambling license, making it a risky choice for players. Numerous complaints about slow or denied withdrawals, poor customer support, and unclear bonus terms further raise concerns. With limited banking options, no responsible gaming tools, and no regulatory oversight, this casino lacks the transparency and security players deserve.
Before depositing, be aware of the risks. Read our full review to see if Palace of Chance is worth your time or if you’re better off choosing a safer, more reputable alternative!
| Feature | DetailsDetailsDetails |
| Website Name | Palace of Chance Casino |
| Launch Year | 1998 |
| Licenses | None |
| Number of Games | 200+ |
| Types of Games | Slots, Table Games, Video Poker, Specialty Games |
| Software Providers | RealTime Gaming (RTG) |
| Welcome Bonus | 200% No-Limit Signup Bonus |
| Payment Methods | Visa, MasterCard, Bitcoin, Neteller (Not available in the USA, Canada, France, Spain, Germany, and Singapore) |
| Withdraw Time | Bank Check: 3-8 business days, Bank Wire: Unspecified, Bitcoin: Fast |
| Mobile App | No |
| Support Methods | Live Chat, Email |
| Language Support | English |
| Responsible Gaming | No |
Trustworthiness and Licensing Review
Palace of Chance Casino operates without a valid gambling license, which is a major red flag for players. The casino does not provide any information on regulatory oversight, meaning there is no official authority to ensure fair play, responsible gaming, or player protection.
Regarding privacy, Palace of Chance Casino outlines its policies in its Privacy Policy. The casino states that it collects personal and financial data to provide services and prevent fraud. However, there is no mention of independent audits or third-party verification to confirm how well these policies are enforced. Without proper licensing, players have no guarantee that their data is handled securely or ethically.
On Trustpilot, Palace of Chance Casino has received 38 reviews, with a low rating of 1.7/5 stars. Many complaints focus on poor customer support and the inability to process withdrawals. Frustrated players report that their payouts are delayed indefinitely or denied without explanation. Even worse, as of now, the casino has not responded to any of these complaints. This lack of engagement raises further concerns about its transparency and reliability.
Without a valid license, numerous unresolved player complaints, and a lack of regulatory oversight, Palace of Chance Casino cannot be considered a trustworthy choice. For a safer and fairer gaming experience, it's advisable to steer clear of this casino and opt for a well-regulated platform with positive player feedback. Licensed casinos provide greater security, fair payouts, and reliable customer support.
Game Collection
| Total Games | 200+ |
| Slot Providers | 1 |
| Slots Games | 150+ |
| Table Games | 10 |
| Video Poker | 15 |
| Special Games | 7 |
Palace of Chance Casino offers over 200 games, including slots, table games, video poker, and specialty games. While this number is decent, it is much smaller than top online casinos. There are no live dealer games, so players cannot enjoy real-time casino action.
Palace of Chance uses RealTime Gaming (RTG) as its only game provider. Since there is only one provider, the game selection feels repetitive and outdated.
Slot Games: Slots make up the largest part of the casino's library, featuring classic three-reel slots and modern five-reel video slots. Players can enjoy different themes, including fantasy, adventure, ancient myths, and classic fruit machines. Some of the notable titles include Cash Bandits 3, Gemtopia, and Lucky Catch. However, compared to other top casinos, the selection is somewhat small, and the graphics feel outdated.
Table Games: The selection of table games is relatively limited, offering around 10 options. This includes multiple variations of blackjack, such as Blackjack and Baccarat, as well as poker games like Tri Card Poker. While these games cover the basics, the lack of live dealer options makes the experience less immersive.
Video Poker: The casino offers 15 video poker games, including popular choices like Jacks or Better, Deuces Wild, Aces & Eights, and Bonus Poker. These games are available in single-hand and multi-hand versions, but the game speed and graphics are not as smooth as those in newer casinos.
Specialty Games: For players who enjoy something different, the casino offers a small selection of 7 specialty games, including Keno, European Roulette, and Fish Catch. However, popular options like scratch cards are missing, and some specialty games may not be eligible for play with bonus funds, so players should check the terms before playing.
No Deposit Bonuses and Promotions
Palace of Chance Casino offers various promotions, including a Welcome Bonus, Daily Promotions, Monthly Promotions, and a Variety Promotion. The Welcome Bonus promises a 200% no-limit signup bonus with "no wagering requirements" and "unlimited cash-out." While the casino promotes frequent bonuses, it lacks a clear VIP program, which may be disappointing for loyal players.
The bonuses may look good, but the Terms and Conditions have strict rules. Some games, like Banana Jones and Fish Catch, do not count for bonus play, and winnings from these games may be canceled. Players must also use special bonuses for progressive jackpot games, or their winnings may be taken away. The casino can also remove winnings and account balances for different reasons, which is not fair to players.
The Welcome Bonus may seem great because it says no wagering requirements and unlimited cash-out. But with so many rules, the offers are not as good as they sound. Players should be careful before taking any bonus and read the terms. It is better to choose a trusted casino with clear and fair bonus rules.
Payment Methods
| Category | Details |
| Deposit Methods | Visa, MasterCard, Bitcoin, Neteller (Not available in USA, Canada, France, Spain, Germany, and Singapore) |
| Withdrawal Methods | Bitcoin, Bank Wire, Bank Check |
| Currencies | USD, Bitcoin |
| Deposit Times | Instant |
| Withdrawal Times | Bank Check: 3-8 business days; Bank Wire: Not specified; Bitcoin: Fast |
| Withdrawal Limit | $2,000 per week |
Palace of Chance Casino provides limited banking options, which may not be ideal for all players. While deposits are processed instantly, withdrawals can take several days, especially for bank checks. Bitcoin is the fastest option, but the exact processing time remains unclear.
The $2,000 weekly withdrawal limit is quite low compared to other casinos, making it inconvenient for high rollers. Additionally, withdrawal fees, especially for bank checks, reduce the overall value of winnings. Players looking for faster payouts and higher limits may prefer casinos with more flexible banking policies.
Palace of Chance Casino has a history of player complaints about not being able to withdraw their winnings. Many users have reported delayed or denied payouts, raising concerns that this casino could be a scam. The strict withdrawal limits and unclear processing times add to the frustration.
We do not recommend playing here due to these risks. However, if you still want to try, be very careful before depositing. There is a chance you may never get your money back, so consider this risk before making any payments.
Mobile Compatibility
Palace of Chance Casino does not have a dedicated mobile app, but players can access the casino through a web browser on both Android and iOS devices. The mobile version is well-optimized for smooth gameplay across different screen sizes, with most desktop features, including promotions and bonuses, available on mobile.
While the site may feel somewhat outdated compared to more modern mobile casinos, it still offers a reliable gaming experience with all the same features and bonuses as the desktop version.
Customer Support
Palace of Chance Casino offers customer support through live chat and email. Live chat is available 24/7, and players can also reach out via email at [email protected].
However, many users have reported poor customer support, including slow response times and cases where inquiries go unanswered. Due to these issues, this casino is not a good choice. It is better to choose a more reputable casino with reliable customer support.
Responsible Gaming
Palace of Chance Casino does not explicitly mention responsible gaming tools such as deposit limits, time limits, or self-exclusion options. There is no clear indication that the casino offers player protection measures to promote responsible gambling.
The lack of responsible gaming tools, combined with its poor reputation and unregulated status, makes this a risky choice. For a safer and more responsible gaming experience, it is advisable to choose a licensed and reputable casino with comprehensive player protection features.
Conclusion and Recommendations
Palace of Chance Casino is an unlicensed platform with a poor reputation. It has numerous player complaints about delayed or denied withdrawals, poor customer support, and unclear bonus terms. The game selection is limited, banking options are restrictive, and responsible gaming tools are nonexistent.
With no regulatory oversight and a history of unresolved issues, this casino is not a safe choice. Players should avoid it and opt for a licensed, reputable casino that ensures fair play, secure transactions, and reliable support.
