CasinoTutor

Contact CasinoTutor

Table Of Content:

Every message is read. Use the right channel and you will get a faster, more useful answer.

Have a Problem With a Casino or Sportsbook?

This is the most common reason people write to us, so it goes first.

If an operator will not pay your withdrawal, has voided your bets, confiscated your winnings or locked your account, we run a free complaint mediation service. Submit it here: [email protected].

  • To give your case the best chance, include:
    • Operator name and your account username (never your password)
    • What happened, in date order
    • The amount in dispute and the currency
    • Screenshots of the relevant transactions, bet slips or game history
    • The full email or chat exchange with the operator's support team
    • The specific term the operator says you breached, if they have named one
  • What happens next: We assess the case against the operator's published terms, contact the operator for a written response, and mediate. We report back to you either way, publish the outcome on that operator's review page, and adjust their rating or blacklist them if they refuse to engage.
  • Be clear on our limits before you submit. We are a review site, not a regulator and not an ADR body. We cannot force an operator to pay, access or unlock your account, reverse a KYC decision, or overturn a self-exclusion. Our leverage is reputational. Where it fails, we will point you to the licensing authority or the ADR provider named in the operator's terms - those bodies have binding powers that we do not.
  • Try the operator's own complaints process first. Most disputes are resolved there, and both regulators and ADR bodies will normally require evidence that you did so before they look at a case.

Send Us a Message

For all other enquiries, please send an email to [email protected].

Never send us passwords, full card numbers, banking credentials or identity documents. We do not need them, we do not want them, and no legitimate representative of CasinoTutor will ever ask you for them.

Follow CasinoTutor

Social accounts are for updates, not support. We will never ask for account credentials, payment or "verification fees" on any channel. Any account doing so is impersonating us — please report it to [LEGAL/PRIVACY EMAIL].

If You Need Help With Gambling

If you are writing because gambling has become a problem, do not wait for our reply. Free, confidential support is available 24/7 and is independent of us and of every operator — see Responsible Gambling.